I paid to hire an empty bell tent, which unlike the others on the site, was the only one that was not on a wooden plinth. No bother, we were camping so we just got on with it.
We had a great time, but on returning found we were overcharged. Charged extra for a fire pit we didn't use, charged 50% extra for the hire of a bell tent for the weekend (the additional cost of hiring the tent for the bank holiday was not advised to us in person OR on their website at ANY point) and then charged an extra £16.50 for no reason whatsoever, just an error apparently.
The staff at the site themselves are nice, but the general management of the company is pretty bad. You can't take money from peoples account without quantifying the services they are using OR asking them/advising them of the amount first. Its borderline illegal.
I know it's a campsite, not a 5* hotel but I think a lot more care needs to be taken to ensure costs on the website are accurate, customers are given correct information and money isn't taken from customers for nothing. Pretty basic business (manners), really.
Response from Wombell campsite
On arrival Lauren was advised of an outstanding balance of £75 to pay, they gave there bank details in good faith saying they would square up at the end of the stay, and that they were happy to pay by card. If they had checked out, they would have been reminded again of there outstanding balance and that of the wood and fire pit was now also outstanding. Several days later Lauren contacted the office, she described the stay as lovely and amazing value for money as had other campers who were also been in the empty bell tents But that she didn't understand the extra £25 fee for the bell tent we explained that the £50 fee is for two nights only and the warden did explain this on arrival they had an extra £25 to pay for the extra day. Lauren said that she would have been happy to have paid but felt ill-informed of the charges, and that it was the principal of the matter? As the conversation continued and it was clearly pointed out that if they don't get financial recompence they would be writing scathing reviews about the campsite, frankly their is nothing businesses can do. Its a legal form of blackmail, so we hope that people draw their own conclusions over the story and take this for what it is......... Thank you