Sunray yurts in Norfolk

So disappointed!! As a frequent camper the idea of being treated to a weekend of 'luxury camping' was perfect. Unfortunately Sunray Yurts are anything but perfect! The website talks of many lovely touches that do not materialise once you arrive. Firstly, there are supposed to be 3 luxury yurts on site. In fact there was only one, and this yurt was foisty, dark, dingy and absolutely stank of damp. We remained optimistic and hoped a little airing may solve the problem but this was not to be. Secondly there are the 'luxurious shower/toilet block facilities with separate mens and womens facilities'. I do not consider a toilet in a trailor with tiny shower complete with stinking shower curtain, luxury. There was also no option of seperate mens/womens facilities. The distinct lack of lighting is unsafe, even during the day you had to have the door open in order to see what you were doing whilst sat on the toilet (luckily for us no one else was staying due to there being no other yurts). I recognise they want to be an ecofriendly site but what they should say is they don't believe in any lighting that is actually bright enough to be of any use. Other sites provide gas/oil lanterns. At this site it was suggested we take the torch into the shower with us!! The yurt itself was thick with cobwebs. Despite being told the yurt was vacuumed hours before our arrival, the cobwebs throughout were several weeks old with dead spiders scattered throughout. As avid campers we're all for being back to nature, but a weekend in our 2 man tent turned out to be far more appealing than remaining on this 'luxury camping' site and we left without spending a single night on the site. When we raised our concerns we were met with numerous excuses, and implied that we were 'scared of spiders' and 'scared of the dark'. The customer service we received has falling short of our expectations. My advice, look elsewhere if your looking for a weekend retreat, or stay at home!