Greenways Leisure Park in Swansea

Response from Greenways Leisure Park:
Thank you for your honest review.

We appreciate your nice comments regarding cleanliness and the overall quality of facilities and I shall hereby address your other issues...

We have taken note that the shower design is not ideal due to the gentle gradient of the shower rooms and the water therefore spreading somewhat underfoot. I am today looking for a suitable shower-mat solution, whereby people using the showers will be raised above the water line (as used in swimming baths). This should suitably resolve the issue once and for all.

With regards to the 'clubhouse', the lounge-bar is open (as advertised in the window) from 6pm - 11:30pm Tues-Fri, from 1pm to midnight on Saturday, from 1pm to 11pm on Sunday and is closed on Mondays. The hours are kept like this simply as there is not enough trade to make staying open all day in the weekdays feasible (at present), so we open from 6pm for people to have a relaxing drink in the evenings.

With reference to the swimming pool - Unfortunately, the pool had to be closed during your visit, due to some floor tiles coming loose and coming away from the floor (water seeped under them). This meant we had to empty the pool, leave the area to dry, patch up the area temporarily (we are re-lining the pool completely ready for the 2011 season by the way, so this cannot then happen again) and then we had the refill the pool which can take two days or more. We are sorry for the inconvenience, but this was a health & safety issue as the tile edges are very sharp and the pool could not be used again until this issue was resolved. Clearly, we cannot prior warn of such things when these things happen 'off-the-cuff', we just try our best to fix them as quickly as we reasonably can.

RE: Site Shop - We have had on-site shops at Greenways in the past and unfortunately they have failed as businesses. The trouble being that there is not enough money in bread, milk, newspapers, cigarettes and the odd other convenience items to pay for its upkeep and wages. We agree that an on-site shop would be nice, however this is simply not feasible at present. If our camping business continues to grow as it has during 2010, and there is adequate demand for a site shop, then this is something we will certainly look back into at a later date.

Regarding your final comments, all I can say is that the people who run the office are practically run off their feet at this time of year. We aim to be as informative as is required by our customers at any given time. I don't know what else to say on that score really as I don't know how we could be any more informative than we generally are. We aim to help in any situation, in any way we reasonably can, at any time we reasonably can.

There are bus timetables in the office 99% of the time. If there were none there when you checked they must have recently run out.

Thank you for your visit and we hope you'll choose to stay at Greenways Leisure Park again in the future...

Kind Regards,
James Mead – Senior Manager


Further information…

Greenways Leisure Park (camping trade) is, as of 2010, being fully promoted and we aim to have one of the finest camping parks on the Gower peninsula.

We currently have a 3 Star Visit Wales grading (we were only one point off a 4 star grading during our assessment) and we wish to obtain and maintain a 4 Star grading when we are next assessed.

Our camping fields' use was extremely limited until 2010 as due to very poor water pressure we could only accept around 70 units and, years ago, we used to accept around 50 touring caravans each year, therefore leaving only around 20 pitches for tents.

This however has all changed. Swansea City Council with the backing of local residents challenged our assertion that we had a legitimate right to accept touring caravans, which in turn lead to a long legal wrangle which, unfortunately, we lost on a technicality. This in turn freed up 50 camping pitches however.

Since that time we have also established our own water supply and storage facility by means of a bore-hole spring and huge underground storage tank, with a treatment plant and pumping station. This has enabled us to avoid suffering poor water pressure any longer and has no doubt helped village water pressure as a whole.

Due to the vast investment in the water supply system and the fully refurbished shower-block, we can now accommodate somewhere between 180 - 200 tent pitches and as such 2010 is the first year, in the past 11 years, that we have actively promoted Greenways Leisure Park as a high quality, brilliantly located, up-market family & couples camping park.

We thank all of you who have visited the park this year and for all your kind comments and I hope this has given you all assurance that given time we will iron out any little problems at Greenways Leisure Park to offer you the finest camping service...

All the very best,

Mr James Mead – Senior Manager.